FAQ - Frequently Asked Questions

At we-are.travel, you purchase selected short breaks at a fixed price, but without a specific date, in the form of a holiday voucher - either for yourself or as a gift.

After payment is received, you will receive a notification that you can print your holiday voucher in your personal login area.

No, you must contact the hotel directly by phone or email. For standard online bookings, the hotel may charge the regular price for the booked room.

The holiday voucher is transferable unless expressly stated otherwise.

Generally three years, unless stated otherwise in the service description.

Yes, you can change the details once before printing. Generally, vouchers remain transferable even after printing. The voucher number is always the decisive factor. Changes cannot be made after printing.

Please check directly with the hotel before purchasing.

Yes, reservation/availability information can be requested directly from the hotel before purchase; contact details are in the offer. Please mention the we-are.travel voucher!

As with a regular booking, you may need to pay local tourism or city taxes on-site. Please note that these vouchers often have a limited room allotment.

Yes, please inquire with the hotel before purchasing. Children up to 2 years are often free; up to 6 years can usually stay in the parents' room for a small surcharge.

The discount is calculated based on the highest possible normal price for the stay as listed on the hotel's own website within the voucher validity period.

Once booked with the hotel, your voucher is considered redeemed and the hotel's cancellation policy applies.

Yes.

There are no shipping costs for vouchers received via email/download. For postal delivery, costs of € 2.99 apply.

Yes, from the hotel whose voucher you purchased. They will be happy to issue an invoice for you.

All frequently asked questions regarding payment with Klarna can be found in the Klarna FAQ.

Yes, please ask the hotel directly for reservation/availability info; details are in the offer. Mention the we-are.travel voucher!

Please ask the hotel directly; we are the intermediary. Contact details are in the offer under 'Data'.

Please contact the hotel directly. Contact details are found on your holiday voucher.

Contact the hotel directly for this as well.

Please clarify this with the hotel before purchasing or booking.

You may need to pay local tourism or city taxes on-site, just like a regular booking.

Please refer to the hotel's website for opening and closing times.

Please check directly with the hotel before purchasing.

Please note that there is a limited room allotment for these vouchers; it may be exhausted even if regular rooms are still free.

View order history, use wishlists, manage addresses, and reprint vouchers or have them resent via email.

Yes, for guest checkout you only need to provide your email address and name.

Yes, we will send you a one-time password via email for the printout.